# Empower Your Career: Join PT Infomedia Nusantara (Telkom Group)
PT Infomedia Nusantara, a distinguished entity within the Telkom Group, stands as a pioneer in Indonesia’s digital media and communication landscape. Since its inception in 1975, the company has evolved from a traditional telephone directory provider into a multifaceted business powerhouse. With a ownership structure anchored by Telkom Indonesia (51%) and Multimedia Nusantara (49%), the firm continues to bridge the gap between businesses and consumers through innovative communication solutions.
Driven by a commitment to excellence, the company operates across three core business pillars to meet the growing demand for information services. As part of its ongoing expansion and commitment to service quality, PT Infomedia Nusantara is actively seeking motivated professionals to join its team in March 2026.
## Career Opportunity: Customer Service Representative (CSR)
We are currently recruiting for the position of Customer Service Representative (CSR). This role is pivotal in maintaining the high standards of service expected by Telkomsel customers across Indonesia.
Key Responsibilities
As a Customer Service Representative, you will serve as the primary point of contact for clients, ensuring their needs are met with efficiency and professionalism. Your daily duties will include:
* Customer Engagement: Providing comprehensive information, processing service requests, and managing inquiries or complaints related to Telkomsel services.
* Issue Resolution: Handling complex customer issues and escalating unresolved cases through the appropriate Service Operation Support channels via official ticketing systems or designated platforms.
* Data Management: Identifying and accurately logging the intent and inquiries of customers visiting GraPARI locations into the centralized Telkomsel database.
Professional Requirements
To excel in this role, candidates should possess the following qualifications:
1. Educational Background: Minimum Diploma (D3) degree holder.
2. Academic Achievement: Minimum GPA of 2.75 for public universities (PTN) or 3.00 for private universities (PTS).
3. Communication Skills: Exceptional verbal and written communication skills, with a proficiency in English.
4. Mindset: A strong customer-oriented approach and a service-first attitude.
5. Collaboration: The ability to function effectively both as an independent contributor and as a cooperative team member.
6. Location Preference: Priority is given to applicants currently residing in the city or regency where the placement is located.
This is an excellent opportunity to build a long-term career with a reputable leader in the telecommunications industry. If you are ready to make a significant impact and grow with the Telkom Group, we encourage you to submit your application and embark on this professional journey with us.