# Launch Your Career with KAI Services: PT Reska Multi Usaha Hiring Event for Late 2026
Stepping into a professional railway hospitality role is now within your reach as PT Reska Multi Usaha—widely known as KAI Services—officially opens its latest recruitment wave for the upcoming holiday season. Established in 2003 as a key subsidiary of PT Kereta Api Indonesia (Persero), the company continues to anchor its reputation on delivering top-tier onboard dining, station parking management, culinary outlets, and exceptional passenger assistance. If you possess a passion for hospitality and a drive to excel in a dynamic environment, this career opportunity offers the ideal platform to elevate your professional journey.
## Understanding the Role: Customer Service Mobile (CSM)
KAI Services is currently seeking energetic individuals to fill the Customer Service Mobile (CSM) position specifically for the peak operational period covering Christmas 2026 and New Year 2027. In this proactive role, you will serve as the primary ambassador for passengers, utilizing an active engagement approach to deliver accurate travel details, promotional insights, and seamless station assistance.
Key Responsibilities
* Deliver comprehensive travel information and promotional updates directly to passengers using an active, mobile outreach method.
* Assist travelers with inquiries regarding schedules, ticketing facilities, and station navigation.
* Maintain the highest standards of professional communication and customer satisfaction during high-traffic holiday surges.
## General Qualifications and Requirements
To ensure the delivery of premium passenger services, applicants must meet specific physical, educational, and personal criteria before submitting their application:
* Educational Background: Minimum high school diploma (SLTA/SMA) or equivalent.
* Age Limits: Maximum 30 years old for male applicants; maximum 28 years old for female applicants.
* Marital Status: Must be unmarried at the time of application.
* Physical Proportions: Minimum height of 160 cm for males and 155 cm for females, maintaining a proportional body posture.
* Health and Appearance: Physically and mentally fit, free from color blindness, possessing an attractive appearance, and demonstrating neat, polite grooming.
* Grooming Restrictions: Male candidates must be free from tattoos and body piercings.
* Core Competencies: Friendly demeanor, strong service-oriented mindset, excellent communication skills, and willingness to work flexible shift schedules.
* Administrative Prerequisites: Must possess an active BPJS health insurance card and an official tax identification number (NPWP).
## Available Placement Locations
Candidates can apply based on their preferred regional operational area (Daop) and station assignments:
* Daop 1 Jakarta: Gambir, Pasar Senen, Jatinegara, Bekasi, Cikarang, Karawang, Cikampek, and Sukabumi.
* Daop 2 Bandung: Bandung, Kiaracondong, Cimahi, and Tasikmalaya.
## How to Apply for the KAI Services Recruitment
Qualified candidates who match the criteria are encouraged to submit their complete application package, consisting of an updated curriculum vitae (CV) and a recent photograph, directly to the designated regional recruitment email addresses:
* For Daop 1 Jakarta Placements: Send your documents to `[email protected]`
* For Daop 2 Bandung Placements: Send your documents to `[email protected]`
Mandatory Email Format
To ensure your application is reviewed by the human resources team, use the following subject line structure:
`[Full Name]_[Position]_[Domicile]`
Example: `Rara_CSM_Bandung`
## Essential Recruitment Guidelines and Warnings
* Administrative Screening: Only applicants who successfully meet all stated qualifications will proceed to the evaluation stages.
* Zero-Cost Policy: The recruitment process for PT Reska Multi Usaha (KAI Services) is entirely free of charge. The company does not implement any refund systems, nor does it collaborate with travel agencies, transportation providers, or third parties offering reimbursement for travel and accommodation expenses.
* Fraud Awareness: Applicants are strongly advised to disregard any fraudulent claims from individuals or external parties promising guaranteed placement or assistance in passing the selection stages.
* Selection Process: Candidate evaluations follow a strict elimination system, and all final decisions rendered by the recruitment committee are absolute and immutable.