# Join the Gaming Revolution: Career Opportunities at Moonton Indonesia
PT Monster Entertainment Indonesia, a subsidiary of the global gaming giant Shanghai Moonton Technology Co., Ltd., serves as the driving force behind the phenomenal success of Mobile Legends: Bang Bang (MLBB) within the region. As the premier 5v5 MOBA title, Mobile Legends: Bang Bang has fundamentally transformed the gaming landscape, captivating millions of players across Southeast Asia. Beyond its status as a top-tier mobile title, the game has become a pillar of the professional esports ecosystem, having been a central feature in both the 2019 Indonesian President’s Cup and the 2019 SEA Games in the Philippines.
## Driving the Future of Esports
The Mobile Legends Professional League (MPL) stands as the most prestigious and widely-watched mobile esports competition in Southeast Asia. Having pioneered the first franchise-based esports model in the region, the league continues to set industry benchmarks. With over 700 hours of broadcast content generating more than 2.5 million hours of viewership, Moonton remains committed to redefining the standards of professional gaming in Indonesia. We are currently seeking passionate, ambitious, and talented individuals to join our team as we continue to lead the MOBA evolution.
## Opportunity: Customer Service Agent
We are looking for dedicated professionals to join our operations team. If you possess a sharp understanding of gaming communities and a commitment to excellence, we invite you to help us elevate the player experience.
Key Responsibilities
* Player Relations: Provide high-quality support by addressing player inquiries, resolving complaints, and cataloging feedback to drive game improvements.
* Operational Support: Collaborate with the operations department to suggest and implement optimizations based on user data and feedback.
* Team Leadership: Oversee and manage moderator teams to ensure community guidelines are upheld.
* Cross-Functional Tasks: Assist with additional projects as assigned by management.
Qualifications for Success
* Background: Fresh graduates are highly encouraged to apply.
Industry Passion: A deep interest in the gaming industry is essential. Experience with Mobile Legends: Bang Bang* is considered a significant advantage.
* Communication: Fluency in both English and Indonesian is required. Proficiency in Malay or Tagalog is highly desirable.
* Soft Skills: Must demonstrate strong teamwork, a proactive work ethic, and the ability to thrive in a fast-paced, high-pressure environment.
## Why Build Your Career with Moonton?
We pride ourselves on a culture of adaptation, growth, and innovation. Joining our team means gaining access to a comprehensive suite of benefits designed to support both your professional and personal well-being:
* Work-Life Balance: Enjoy flexible working arrangements and a dynamic, accessible office location.
* Wellness & Perks: Benefit from comprehensive medical coverage, mental health initiatives, and a steady supply of office snacks, tea, and dining benefits.
* Professional Development: Participate in mentorship programs, career advancement tracks, and ongoing educational initiatives like "MOONTON Talks."
* Company Culture: Experience an inclusive work environment featuring annual company trips, team-building activities, festive celebrations, and exclusive in-game rewards.
* Global Impact: Collaborate with a diverse, international team that operates on a global scale.
## How to Apply
Are you ready to shape the future of esports? We are eager to see what you can bring to our team. Please submit your professional CV to [email protected] with the subject line: "Indonesian Customer Service Agent." Let us work together to create something legendary in the world of gaming.